Key Tasks & Responsibilities

Leakage Control & Quality Assurance

• Enforce SLAs, review open/closed files to identify and correct leakage.
• Analyse audit findings and leakage variances, report monthly to senior stakeholders.
• Conduct monthly technician-level leak audits; authorize payments and process claims rejections within SLA.

Reporting & Performance Analysis

• Review QA and operational reports frequently; propose corrective action plans.
• Monitor metrics such as average cost per claim, vendor performance, outstanding payments.

Customer & Stakeholder Management

• Champion Treating Customers Fairly (TCF) standards.
• Provide prompt, professional communication with brokers, repairers, and clients.
• Resolve queries or escalate appropriately; maintain high service standards.

 People Leadership & Talent Development

• Manage claims team: performance objectives, coaching, leave, attendance, conduct.
• Oversee recruitment, staff development, succession planning, EE compliance.
• Implement performance management processes and corrective actions as needed.

Claims Cost & Vendor Management

• Conduct regular sample audits and cost containment reviews.
• Evaluate vendor and repairer performance against SLAs; renegotiate as needed.
• Ensure handlers comply with business policies and financial guidelines; monitor spend.

Business & Change Leadership

•   Drive transformation initiatives aligned with Bryte strategy.
• Support Heads of Claims with strategy implementation and regulatory compliance.
• Maintain up-to-date knowledge of liability claims trends, legal frameworks, and best practices.

Qualifications & Experience

• Matric; NQF Level 6 or B‑Degree qualification.
• FIAS qualification (minimum 150 credits); completed regulatory exam(s).
• 6+ years in insurance, focusing on liability claims; 3–5 years in a supervisory/managerial role.
• Working knowledge of BCEA, LRA, regulatory and compliance frameworks.

Advantageous

• Paralegal Diploma or LLB.
• AIISA or FIISA affiliations.
• Experience with change management or SAP/ERP

Knowledge & Technical Skills

• Strong claims operations understanding and financial controls.
• Management principles and change management.
• Proficiency in MS Office; report analysis and process improvement.
• Budget management, vendor SLAs, and claims metrics.

Behavioural Competencies

• Rigorous analytical and attention-to-detail orientation.
• Excellent leadership, delegation, and coaching skills.
• Strong communication and stakeholder management.
• Effective planning, organization, multitasking, and flexibility.
• Stress resilience, positive attitude, and commitment to excellence.

Performance Metrics / Success Indicators

• Reduction in leakage and average claim costs.
• SLA adherence rates for payments and file closures.
• Quality audit results and compliance pass rates.
• Employee engagement, development outcomes, and succession pipeline strength.
• Vendor performance and customer satisfaction metrics.

Closing date :16 July 2025