Key Tasks & Accountabilities
- Manage volume of incoming calls and emails.
- Manage and process all email correspondence with customers. This includes scheduling customer appointments, where necessary, to process payments via a secure payment system.
- Manage and process all email correspondence with travel agents on products.
- Assist all direct customers and travel agents with advice on the Bryte Travel products and services.
- Processing of all confirmations of cover referrals.
- Responding to all clients whilst maintaining a high quality of service and performance standard.
- Facilitate quotations and sales of travel insurance products.
- Facilitate amendments and cancellations to existing travel insurance policies.
- Adhere to the Quality Assurance requirements set out by management.
- Administer all customer complaints and ensure timely resolution within the required guidelines.
- Where possible use email templates provided to ensure consistent compliance with standards.
- Perform follow up outbound calls when required.
- Ensure optimal level of client satisfaction at all times.
Qualifications & Experience
- Matric
- Must be FAIS Compliant and have acquired RE5 for Representatives (Regulatory Exam)
- Ensure CPD (continuous professional development) points are up to date
- Proficient in relevant computer applications (MS Suite e.g., excel, word, outlook etc.)
- Required language proficiency – English and Afrikaans preferably
- Knowledge of customer service principles and practices
- Knowledge of call centre telephony and technology
- Experience in a call centre sales and customer services environment
- Experience in an inbound sales and service-related role
- Ability to capture information accurately and efficiently
Key Competencies
- Strong sales and upselling skills
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Judgment
- Adaptability
- Teamwork
- Stress tolerance
- Resilience
Working hours
Monday – Friday: 08:00 - 17:00
Closing date : 22 August 2025
