Key tasks & Accountabilities

Sales administration

• Ensure excellent service delivery to policyholders, brokers, and partners.
• Build strong client/partner relationships to improve satisfaction and loyalty
• Prepare closings for Branch Manager to submit to Central Box
• Assist brokers / agents with claims, underwriting, compliance, and credit control inquiries
• Follow up clients / brokers / agents on compliance documentation
• Follow up on quotes issues by Manager or Underwriters
• Follow up agents / brokers / direct clients on renewals
• Run reports on under-insurance (static sums insured) and propose remedies
• Provide accurate sales reports and forecasts to management
• Track performance of accounts and bring to attention of Branch Manager and Underwriting
• Run broker performance reports on a quarterly basis
• Identify prospects, obtain contract details of prospects, and set up meetings for the Branch Manager with the prospect.
• Identify local market opportunities and competitive positioning
• Resolve escalated customer complaints promptly and professionally

Underwriting

• Assist in assessing risks and determining appropriate coverage, terms, and premiums.
• Review and analyse application documents, including financial statements, policy history, and risk factors.
• Ensure underwriting decisions align with company policies and regulatory requirements.
• Process new business, renewals, and endorsements efficiently.
• Prepare underwriting reports and maintain accurate records of all underwriting decisions.
• Communicate underwriting decisions to brokers, clients, and internal stakeholders.
• Support in conducting risk assessments and recommending suitable coverage.
• Ensure compliance with internal underwriting guidelines and external regulatory frameworks. Ie KYC
• Identify potential risk exposures and propose mitigation strategies. 
• Liaise with brokers, agents, and clients to gather additional information as needed.
• Provide technical underwriting support to internal teams and external stakeholders.
• Assist in resolving underwriting queries and policy-related concerns.
• Stay updated on industry trends, market developments, and underwriting best practices.
• Participate in training programs and professional development initiatives.

General Office Admin

• Maintenance or tracking of stock of all office items and monitor office stationery, refreshments, electricity, and various inventory etc.
• Supervision of office cleaning and periodic physical inspections to ensure the office is in a usable condition and meets health and safety standards
• Execute various administrative tasks as directed

Qualifications & Experience

• Bachelor’s degree Finance, Engineering, Risk Management, Business Administration, or a related field.
• Professional certification (or working towards one) in insurance (e.g., CII, AIISA) is an added advantage.
• 3–4 years of experience in underwriting, insurance, or a related field.
• Strong analytical and numerical skills with attention to detail.

 Skills & Competencies

• Understanding of underwriting principles and risk assessment.
• Strong decision-making and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in insurance software and Microsoft Office applications especially excel. 
• Ability to work under pressure and meet deadlines.
• Strong ethical standards and attention to compliance requirements.

Key Performance Indicators (KPIs)

• Achievement of sales and revenue targets.
• Growth in new business and renewals.
•  Sales team productivity and turnover rates.
• Customer retention and satisfaction.
• Compliance and quality of sales processes.
• Accuracy and efficiency in processing underwriting applications.
• Turnaround time for underwriting decisions.
• Compliance with underwriting guidelines and regulatory requirements.
• Quality of risk assessments and recommendations.
• Customer and broker satisfaction levels.

Closing date :05 September 2025